Tuesday, March 1, 2011

Vacations



Vacations are the focus of Cisco's Landing. That is what we do. We try and make sure that every one that comes down the gangway on vacation has a wonderful time. Most of them, especially the "Dads" worry about how much everything will cost and if it is safe. The Mom's just want to have fun, have good service, lots of attention, get the kids to quit crying and really don't let money get in the way. This is because they usually pay all the bills and Dad has no idea where the money goes once he makes it. The kids just want to feed carp, squeal and get wet. I think the Cisco Kids do a great job meeting these expectations.

Living at Bear Lake is like a vacation for me but I need to know what it is like to be a vacationeer to things into perspective so Doreen and I just took a "vacation". She drug me to the Caribbean for a cruise (sure) to check out service, tours, expectations and the overall experience. I watched and learned a lot. Initially, people just want to have things go the way they have imagined them to be. They just want to be happy and have fun. Unfortunately, little things get in the way. The van they are in is too hot, the employees could care less and you felt like you were imposing on them. The area is beautiful but no one can tell you a thing about it and the boats are dirty. Then there was the opposite. Great people, interesting discussions and lots of smiles. It was interesting to be on the other side, laying out the money, having expectations, filling out the boring paperwork and worrying about getting ripped off.

I learned that everyone deserves to be treated like they are special because they are, even the buttheads. We are part of making their precious vacation time an exciting memory, not a disastrous waste of money. We saw both sides but still had a great vacation. We were sitting in the sun while Bear Lake got two feet of snow. One thing is for sure. When they call Bear Lake the Caribbean of the Rockies, they are right.

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